Please read through the following, important information about the festival:-

The following information is only applicable to the Twinwood Festival
(Other events held at Twinwood Arena & Airfield have different T&Cs)

TICKETS. Tickets (with their stubs intact) must be presented at the gate to gain entry into the festival.

TICKETS ARE POSTED OUT AFTER MARCH. If booking tickets for the festival earlier than March, please put a note in your diary to expect to receive them in March. If you have not received them by the end of March, contact us immediately.

When booking tickets for the festival after March, allow 7 days for delivery of your tickets if booked by telephone or online, and allow 14 days for delivery if booked by cheque.

When you receive your tickets, check they are correct, put them in a safe place, and remember where they are! Tickets wont be replaced if lost. If you are camping, you will also receive a campsite pass, which should be displayed on your vehicle's windscreen whilst on site.

WRISTBANDS. Your ticket will be exchanged for a wristband on arrival at the festival, which is what allows you to have easy and secure access around the site. The wristband is NON TRANSFERABLE. The wristband must be worn at all times during the duration of your stay. Wristbands become invalid if they are damaged, cut, or removed. Wristbands will not be replaced if lost or damaged and wristbands are not transferable.

DIRECTIONS. Our address is: Twinwood Arena, Twinwood Road, Clapham, Bedfordshire MK41 6AB.

Tel: 01923 282725 Twinwood Airfield is in Clapham, which is the first village north of Bedford on the OLD A6. Detailed directions, including using public transport are on our website www.twinwoodevents.com/travel.html

PROGRAMME The programme is the free brochure that is posted out with your tickets. Twinwood Festival is a large site, with multiple stages. To make the most of your visit, it is recommended that you read your brochure thoroughly so that you can plan the entertainment that you wish to see during the course of the festival, and so that you know where the security, information and first aid points are. (The Festival brochure will be posted out to everybody on our mailing list after March)

DOGS must NOT be brought into the site by day visitors. Camping visitors may bring well behaved pet dogs into the campsites only. Dogs are not permitted onto any other area of the showground other than the Twinwood campsites. Public footpaths are nearby for exercising dogs. All owners must bring equipment to immediately clean up after their dogs, and it is important to not allow male dogs near to tents or other people's property to avoid any risk of spraying. A dog which causes a nuisance may be asked to leave the site. Dogs must be kept on leads at all times.

GAZEBOS and Large Umbrellas may NOT be taken into the arena as they can cause considerable distress to other people who are sitting behind them! Also, in windy conditions gazebos & large umbrellas quickly become dangerous.

FURNITURE. A limited amount of seating is provided in front of both stages and near catering outlets. It is a good idea to bring lightweight folding picnic chairs or blankets to sit on. Please note that tables are NOT allowed to be taken into the Arena for safety reasons (Tables for use inside the Private Arena boxes is OK).

LEFT LUGGAGE. Folding picnic chairs and bulky items can be left at our Left Luggage facility, centrally located and well sign posted in the woodland walk area, near the Colonial Club. This facility is run by Macmillan Charity volunteers and the small charge for using this facility goes directly into the charity.

FOOD AND DRINK. There is a large selection of good, high quality caterers, serving all types of hot and cold foods. The bars are stocked with a large range of beer, lager, cider, wine, spirits, and soft drinks, and are at Pub prices. Tea and Coffee can be found at many locations around the site.

Picnics are welcome in the Campsites and the Main Arena, but it is prohibited to take food and drinks which have not been purchased from the Twinwood Festival Bars or from the Festival caterers into The Colonial Club, The Casablanca Club, The Café Bois de Jumeau, The Hangar, The Tin Hat Club, The Glade, The Dance Marquee, The Officers Mess Bar, The Nags Head Bar or into the Open Mic Club.

Our cleaners will ensure the site is continually kept clean and clear of rubbish. HOWEVER We would appreciate it if you would take home your empty packaging , cans, bottles etc from food or drinks which have not been purchased onsite. The astronomically huge increases in the cost of commercial refuse disposal and recycling is concerning, and in order to continue to provide you with the highest quality entertainment and highest quality facilities at the lowest possible ticket prices, we need your help in this matter. Thank you.

BARBECUES. For those camping only: Cooking, using small barbeques is permitted by caravan and campers in the campsites only. All persons intending to cook food or have a BBQ must have either a fire extinguisher or a bucket of water or sand situated close to the BBQ whilst in use. BBQs must not be left unattended until the appliance is completely cold. Fires must be contained in a purpose made Barbeque, that is raised off the ground, to avoid damaging our grass, and they must be operated in a safe and responsible manner, and kept at a safe distance away from tents. Fires on the ground are not permitted. Cooking or heating food/drinks is not permitted on the Arena, or by those who are not caravanning or camping onsite. All caravans should bring their own fire extinguisher.

No Cooking, barbecuing or boiling water appliances are allowed in the Arena or any other part of the showground except in the campsite, by persons camping and caravanning.

TWINWOOD CAMPSITE FACILITIES. There are permanent flush toilet blocks, and a number of mobile toilet cubicles. There are mobile shower units, Chemical waste disposal points, Fresh water points, and the campsites have lighting in. There are hair drying facilities in the campsite. There is a shop in the campsite selling groceries, toiletries, newspapers and cigarettes etc. Twinwood Airfield campsites are situated in an elevated position and have wonderful scenic views across Bedfordshire. Water for the festival is from Twinwood's own supply and is a scarce resource, please bear this in mind and keep showers short and ensure water points are not left running. There are no electric hook up points. Please DO NOT DISPOSE OF OIL in any of the tanks provided for waste disposal. You must take waste oil home with you.

Please bring your own bin liners. The Festival cleaners will ensure the site is always clear of rubbish, HOWEVER due to the huge increased in the cost of refuse disposal and recycling, we ask all campers to take home as much of your own refuse as possible, and this will help us keep our campsite charges down at a sensible level.

CAMPING PITCH SIZE . The size of our pitches are suitable for all standard caravans + car, motorhomes, tents + car, and small awnings are allowed to be erected.

One vehicle only is permitted on each camping pitch. If sharing a tent/caravan etc with friends, please make arrangements to arrive together in the same vehicle. Those arriving in separate cars will be required to park in the car parks. Extra cars are not permitted into the campsites to ‘drop off' items.

GENERATORS We recommend that you bring a fully charged Leisure Battery for use. However, if you do use a generator, please bear in mind that the majority of campers who (who believe there is not any need for generator use at Twinwood Festival) find the noise of generators distressing.

Any generator this is used, may only be operated for short periods of time, not exceeding 30 minutes and generators must not be used before 10.30am or after 9pm. We will continue to review this situation and we hope that by responsible and limited use, for short periods only, we will not have to make further restrictions or ban them in future. Please note that this rule does not apply to the Twinwood Events Generators used to power the lighting towers which are an essential Health and Safety Requirement.

DISABLED VISITORS. We have disabled mobile toilets close to the Arenas, & two disabled car parks. One is for non-wheelchair users, & is serviced by our shuttle bus, & will take visitors straight to the Main Arena entrance. The other is for wheelchair users who cannot use the bus, & is nearer to the Arena. We have ramps onto the Arena decking area, & ramps into the bars. For disabled camping visitors, if you have a disabled badge, we will do our best to accommodate your needs. You must

request disabled camping at the time of booking, & the pitches closest to the facilities are strictly first come, first served & are limited in number. Please note that Twinwood Festival is an outdoor music festival. The surface of the Arena, car parks & campsites is grass, and the pathways & area near the museums are original tracks from WWII. The distance to the disabled campsite to the main Arena is approx 50m. The main Arena stage to the 2nd stage is approx 300m. (see site plan in brochure). The pathways are now quite stony, and some wheelchair users or people who are unsteady on their feet may need assistance.

ENTRY TIMES.

CAMPING TICKET HOLDERS & TRADERS can arrive on the Thursday prior to the festival start date from Midday, and the Friday from 10am. Those arriving after dusk (approx 8.30pm) will not be able to set up until the following morning. On Saturday, Sunday & Monday. Campers & Traders gates will be open from 9am.

DAY TICKET HOLDERS & all other non-camping visitors gates will open from 10.15am on Saturday, Sunday & Monday.

DRESS CODE. Twinwood Festival is a fun and relaxed event. Wear what you are comfortable in! About half our visitors dress in vintage 1930s to 1950s clothing and uniforms, so you will not feel out of place if you decide to dress up. Please note, the Arena is grass, and the pathways are stony. It is a good idea to bring a pair of comfortable flat shoes for walking between the different Arena's, so that expensive dance shoes are not damaged. Remember that we cannot predict the weather so please bring clothing for all eventualities. A sun hat is often useful. The evening performances end quite late, and a warm jacket will be useful at the end of the evening. A big attraction of this festival is the fact that many make the effort to dress in period costume and World War II uniforms, but we would ask visitors not to display Axis insignia or medals that may cause offence.

THE DANCE FLOORS . Twinwood dance floors have a great reputation. There are large, sprung, wooden dance floors in front of each stage, indoors and outdoors. In case of inclement weather, the outdoor dance floors will be slippery when wet. Twinwood Events cannot accept responsibility for any accidents which occur on a dance floor.

CAR PARKING is free, & a free shuttle bus service is provided to all visitors between the Showground & the Car Park.

A FIRST AID and paramedic team are on site during the festival.

TICKETS ARE NON-REFUNDABLE.

STEWARDS. If you experience any difficulties or have any problems at all, whilst on the site, please first report to the security stewards, wearing the high visibility jackets, and who are in attendance at the festival for the whole duration, day and night.

SCHEDULED BANDS & ARTISTES are contracted & Twinwood Events Ltd accepts no responsibility if an act fails to attend, or at the time scheduled.

AIR DISPLAYS are subject to aircraft availability, operational circumstances and weather permitting.

TRADING. The selling of goods, distribution of leaflets and advertising, etc is strictly forbidden and can only be carried out by those official traders who have paid their pitch fee, and have the permission of Twinwood Events Ltd.

PHOTOGRAPHY and FILMING. Cameras for personal use are welcome. No professional filming or photography is allowed. Twinwood Events official site photographers may take photographs of the crowd for use in future promotional literature, and tickets are purchased on this understanding.

POLICY TOWARDS ILLEGAL DRUGS. Twinwood events does not allow illegal drugs or substances onto the festival grounds. Clear signage at the arena entrance details prohibited items. Any persons suspected of being in possession of illegal drugs/substances will be asked to leave the site and the police may be called.

LOST PROPERTY . Is situated in the ‘Left Luggage' facility building, which is centrally located in the woodland walk area opposite the Colonial Club.

· Twinwood Events Ltd will not accept liability for personal damages, losses or injuries sustained at the event - including damage and losses to property and motor vehicles.

All that remains to say, is that we look forward to seeing you at Twinwood Festival.

If you have any questions, please call or email us, as we are happy to help. See you there!

Twinwood Events Ltd, Twinwood Road, Clapham, Beds, MK41 6AB

01923 282725

info@twinwoodevents.com