Twinwood Festival

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Terms and Conditions

Please read through the following important information about the festival. This information is only applicable to Twinwood Festival - other events at Twinwood arena have different T&Cs.

Tickets

The ticket is issued for the festival by Twinwood Events Limited subject to the following conditions:-

The use of this ticket shall constitute acceptance by the bearer of the conditions of issue and imply an undertaking on the part of the bearer to observe them and any other notice or regulation issued by Twinwood Events and displayed at the venue.

Tickets with their stubs intact must be presented at the gate to gain entry into the festival.

If you order online before March: you will receive an automatic receipt by email, and your tickets will be posted to you during March. Please put a note in your diary to expect to receive them in March. If you have not received them by the end of March, contact us immediately.

If you book tickets for the festival after March: allow 21 days for delivery of your tickets if booked by telephone or online, and allow 28 days for delivery if booked by cheque.

When you receive your tickets, check they are correct, put them in a safe place, and remember where they are! Tickets will not be replaced if lost. If you are camping, you will also receive a campsite pass, which should be displayed on your vehicle's windscreen whilst on site.

PLEASE NOTE THAT MONEY PAID TO TWINWOOD EVENTS LTD FOR TICKETS ORDERED IS NON-REFUNDABLE.

TICKETS CANNOT BE RETURNED FOR REFUND.

ALL ADMISSION IS AT THE TICKET HOLDER'S OWN RISK.

TWINWOOD EVENTS WILL NOT BE HELD LIABLE FOR ANY LOSS, INJURIES, OR DAMAGES SUSTAINED AT THE EVENT INCLUDING DAMAGE, THEFT, OR LOSSES TO PROPERTY AND MOTOR VEHICLES, IF THE CAUSE IS DUE TO THE NEGLIGENCE OF THE TICKET HOLDER OR THE ACTIONS OF OTHER PATRONS OR THIRD PARTIES OR FORCE MAJEURE.

These conditions of issue are governed by English Law, any dispute arising out of or in connection with them shall be subject to the jurisdiction of the English Court.

Tickets Required for Camping

Every individual person in the Twinwood campsites must be in possession of a full "3-day Ticket". Single-day ticket holders (e.g. Saturday only, or Sunday only) are not permitted to camp in the campsites, or to stay overnight with friends in the campsite.

In addition to the "3-day Tickets", a Campsite Pitch reservation must also be purchased. A campsite pitch reservation is booked per-pitch, not per-person. For example, two people staying on the same pitch would need to buy two "3-day Tickets", but just one "Campsite Pitch".

The size of our pitches are suitable for all standard caravans + car, motorhomes, tents + car, and awnings are allowed.

One vehicle only is permitted on each camping pitch. If sharing a tent/caravan etc. with friends, please make arrangements to arrive together in the same vehicle.

Wristbands

Your ticket will be exchanged for a wristband on arrival at the festival, which is what allows you to have easy and secure access around the site. The wristband is NON TRANSFERABLE. The wristband must be worn at all times during the duration of your stay. Wristbands become invalid if they are damaged, cut, or removed. Wristbands will not be replaced if lost or damaged. Those without wristbands will be refused admission to the festival site.

Entry Times

Camping ticket holders can arrive on the Thursday from 12 noon until 8.30pm, and on Friday from 10am to 8.30pm. On Saturday, campers can arrive at 10am. The campsites will close at midday on Tuesday. Please note that the toilets and showers could be removed at any time on Tuesday.

Day ticket holders gates will open from 10.30am on Saturday, Sunday and Monday.

Those arriving after dusk will not be allowed entry to the site as we cannot ticket check and park people up in the night. The gates will be closed at 9pm on Thursday and Friday nights to caravans and campervans and cars wishing to camp.

If your journey means you will arrive in the middle of the night then please plan an overnight stop elsewhere during your journey so that you can arrive at Twinwood in daylight.

The Festival Brochure

This is the brochure that is posted out with your tickets. Twinwood Festival is a large site, with multiple stages. To make the most of your visit, it is essential that you read your brochure thoroughly so that you can plan the entertainment that you wish to see and so that you know where the first aid point is.

Scheduled Bands & Performers

Bands and other artists/performers are contracted, and Twinwood Events Ltd accepts no responsibility if an act fails to attend, or at the time scheduled. The artist and performer line-up and all billed attractions are subject to change at any time without notice.

Dogs

Dogs must NOT be brought into the site by day visitors. Camping visitors may bring well behaved pet dogs into the campsites only. Dogs are not permitted onto any other area of the showground other than the Twinwood campsites. Public footpaths are nearby for exercising dogs. All owners must bring equipment to immediately clean up after their dogs, and it is important to not allow male dogs near to tents or other people's property, to avoid any risk of spraying. Owners of dogs which cause a nuisance may be asked to leave the site. Dogs must be kept on leads at all times.

Gazebos, Large Umbrellas and Tables

Gazebos, tents, large umbrellas, and tables are banned from the whole of the festival site. All items taken to the arena in the day, but left on the grass overnight will be removed by our rubbish collection team prior to the next day of the festival.

Bicycles

Bicycles are only allowed in the campsites and should NOT be brought onto the festival site.

Lost Property

Our lost property facility is situated in the Left Luggage building, centrally located in the woodland walk area opposite the Colonial Club. It is advisable NOT to bring valuable possessions with you. Twinwood Events Ltd will not accept liability for personal damages, losses or injuries sustained at the event - including damage and losses to property and motor vehicles.

Food and Drink

Picnics are allowed on the grass areas of the Main Arena, but food/drink which has not been purchased from Twinwood Festival caterers/bars may not be taken into any indoor venues or bars, or onto the outside decking area of the Main Arena Bar.

Barbeques

For campers only: cooking using small barbeques is permitted by caravanners and campers in the campsites only. Persons intending to cook, or who have a BBQ must have a fire extinguisher close by. BBQs must not be left unattended until the appliance is completely cold. Fires must be contained in a purpose made BBQ that is raised off the ground, to avoid damaging our grass, and must be operated in a safe and responsible manner, and kept at a safe distance away from tents. Do NOT burn plastics in Barbeques. Fires on the ground are not permitted. Cooking/heating food/drinks is not permitted on the arena or by those who are not caravanning/camping onsite. All caravans should contain a fire extinguisher.

FIREWORKS, CHINESE/FLYING LANTERNS, DRONES, FLARES and BONFIRES are not permitted .

Rubbish

Please bring your own bin liners and use the campsite rubbish disposal points. The festival cleaners will ensure the site is always clear of rubbish, HOWEVER due to the huge increase in the cost of refuse disposal and recycling, we ask all campers to take home as much of your own rubbish as possible, and this will help us keep our campsite charges down at a sensible level.

Please DO NOT DISPOSE OF OIL in any of the tanks or bins provided for waste disposal. You must take waste oil home with you.

Generators

We recommend that campers bring a fully charged leisure battery for use and gas. However, if you do use a generator, please bear in mind that some campers find the noise of generators distressing. Any generator that is used may only be operated for short periods of time, not exceeding 30 minutes, and generators must not be used before 10.30am or after 9pm. Anyone who uses excessively noisy generators that cause distress to others will be asked to stop using them, or repositioned to another area, or if non co-operative will be asked to leave the site.

Anyone found tampering with Twinwood Events generators and lighting towers will be evicted from the site without debate.

Mobility Scooters

The use of mobility scooters at the festival is conditional on having third party public liability insurance for their vehicle. Any person not insured should not bring mobility scooters to Twinwood.

First Aid

First Aid treatment at the festival is provided by the British Red Cross who are a separate legal entity. Any claims resulting from first aid on site should be directed to British Red Cross. Twinwood Events Limited accepts no liability for any injury, claim or damages resulting from any first aid treatment on site.

Clothing & Footwear

Many areas are grass, and the pathways are stony, so bring a pair of comfortable shoes/boots with thick grip, non-slip soles, so that slips and falls can be avoided. As we cannot predict the weather, please bring sun protection and suitable clothing and footwear for all weather eventualities.

Axis insignia, Axis medals, and weapons (real or replica) are banned from the site.

Dancing

There are wooden dance floors in front of some stages, indoors and outdoors. In the case of rainfall, the outdoor dance floor will be slippery when wet. Twinwood Events cannot accept responsibility for any accidents which occur on a dance floor or on any other surface. All dancing is done at your own risk.

Photography & Filming

Cameras for personal use are welcome. No professional filming or photography for commercial gain is allowed without Twinwood Events prior written consent. Twinwood Events official site photographers may take photographs of the crowd for use in future promotional literature, and tickets are purchased on this understanding.

Trading

The selling of goods is strictly forbidden and can only be carried out by those official traders who have paid their pitch fee, and have the permission of Twinwood Events Ltd.

Leaflets & Posters

Distribution of leaflets and fly posting at any place across the site without the prior written permission on the owners is strictly forbidden.

Policy Towards Illegal Drugs

Twinwood Events Ltd does not allow illegal drugs/substances or "legal highs" onto the festival grounds. Clear signage at the arena entrance details prohibited items, and any persons suspected of being in possession of illegal drugs/substances will be asked to leave the site and the police may be called.

TWINWOOD EVENTS LTD reserves the right to:

a) Refuse admission in any circumstances

b) Evict any person breaching the terms and conditions of entry, or committing a criminal offence, or behaving in a disorderly manner, or in a way that has an adverse effect on public safety, or behaving in an anti-social manner or causing a public nuisance.

c) Search all people and personal property upon entry to, and while at the venue.

All that remains to say, is that we look forward to seeing you at Twinwood Festival. If you have any questions, please contact us, as we are happy to help. See you there!

See you at Twinwood - The ultimate vintage festival for music, dance and fashion!

Photo credits - photography in header artwork by Stephen Astley-Jones.

Copyright 2014 Twinwood Events Ltd. All rights reserved.